Question 1

One of the main advantages of standardization is that it increases the potential variety of products.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a key rule used to guide the design of services?

Accepted Answer

A)  Have a unifying theme to support personnel working together.
B)  Make sure the service delivery system can handle variability in requirements.
C)  Include features and checks to ensure reliability.
D)  Design the system to be user-friendly.
E)  Minimize points of customer contact to reduce variability.F) None of the above
G) B) and D)

Question 3

Lack of standardization can at times lead to serious difficulties and competitive struggles,particularly when systems are incompatible.

Accepted Answer

A) True 
 B)False

Question 4

Internal research and development efforts are the primary source of ideas for new products for all business organizations.

Accepted Answer

A) True 
 B)False

Question 5

All products exhibit a life cycle.

Accepted Answer

A) True 
 B)False

Question 6

Products are generally intangible; services are generally tangible.

Accepted Answer

A) True 
 B)False

Question 7

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are sources of ideas for new or redesigned products EXCEPT:

Accepted Answer

A)  successful sales strategies.
B)  front-line employees.
C)  suppliers of materials and parts/components.
D)  reverse engineering.E) None of the above
F) B) and D)

Question 9

The Taguchi approach to design involves determining the specification settings that will result in robust design in terms of product deterioration,manufacturing,and conditions of use.

Accepted Answer

A) True 
 B)False

Question 10

"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "throw-over-the-wall" approach.

Accepted Answer

A) True 
 B)False

Question 11

Which step in the stage-gate model involves making and testing prototypes,and operations process development?

Accepted Answer

A)  Scoping
B)  Building Business Case
C)  Development
D)  Testing and Validation
E)  Product Definition and Operations AssessmentF) C) and D)
G) None of the above

Question 12

Quality function deployment (QFD)is a structured approach for diagnosing sources of technical problems in production processes.

Accepted Answer

A) True 
 B)False

Question 13

The advantages of standardization do not include which of the following?

Accepted Answer

A)  Extending the product life cycle
B)  Fewer parts to deal with in inventory
C)  Reduced time and cost to train employees
D)  Purchasing is more routine
E)  Products are made in large quantitiesF) C) and E)
G) A) and B)

Question 14

The term that pertains to incorporating customer ideas in product design is:

Accepted Answer

A)  Total quality management (TQM) .
B)  Computer aided design (CA
D)  .
C)  Quality function deployment (QF
D)  .
D)  Robust design.
E)  Reverse engineering.F) B) and C)
G) A) and E)

Question 15

Design of services and choice of location are often closely linked.

Accepted Answer

A) True 
 B)False

Question 16

Careful consideration for material selection is always important for achieving the ________ and ______ objectives of any product.

Accepted Answer

A)  Performance; cost
B)  Performance; safety
C)  Environmental; mechanical
D)  Cost; safety
E)  Mechanical; safetyF) A) and E)
G) D) and E)

Question 17

Computer-Aided Design slows the design process due to frequent changes to drawings and products.

Accepted Answer

A) True 
 B)False

Question 18

The design or redesign process takes a "small picture" approach and focuses on mostly internal design issues.

Accepted Answer

A) True 
 B)False

Question 19

In the financial services sector design process,which of the following activities differentiates high and low performers?

Accepted Answer

A)  Speed to market
B)  Peace of mind
C)  Ambience and convenience
D)  Preliminary market assessment
E)  Customized service deliveryF) A) and E)
G) C) and E)

Question 20

Which of the following is not an element to create new products and services and bring them to consumers?

Accepted Answer

A)  Product approval committees
B)  Core marketing team
C)  Phase reviews
D)  Structured development processes
E)  Trial and errorF) D) and E)
G) A) and D)

Exam 4: Product Design

Computer-Aided Design slows the design process due to frequent changes to drawings and products.

Correct AnswerverifiedShow Answer

"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "throw-over-the-wall" approach.

Correct AnswerverifiedShow Answer

The advantages of standardization do not include which of the following?

Correct AnswerverifiedShow Answer

Which step in the stage-gate model involves making and testing prototypes,and operations process development?

Correct AnswerverifiedShow Answer

All of the following are sources of ideas for new or redesigned products EXCEPT:

Correct AnswerverifiedShow Answer

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Correct AnswerverifiedShow Answer

Internal research and development efforts are the primary source of ideas for new products for all business organizations.

Correct AnswerverifiedShow Answer

The Taguchi approach to design involves determining the specification settings that will result in robust design in terms of product deterioration,manufacturing,and conditions of use.

Correct AnswerverifiedShow Answer

Products are generally intangible; services are generally tangible.

Correct AnswerverifiedShow Answer

One of the main advantages of standardization is that it increases the potential variety of products.

Correct AnswerverifiedShow Answer

The design or redesign process takes a "small picture" approach and focuses on mostly internal design issues.

Correct AnswerverifiedShow Answer

All products exhibit a life cycle.

Correct AnswerverifiedShow Answer

Which of the following is not a key rule used to guide the design of services?

Correct AnswerverifiedShow Answer

Careful consideration for material selection is always important for achieving the ________ and ______ objectives of any product.

Correct AnswerverifiedShow Answer

Quality function deployment (QFD)is a structured approach for diagnosing sources of technical problems in production processes.

Correct AnswerverifiedShow Answer

Lack of standardization can at times lead to serious difficulties and competitive struggles,particularly when systems are incompatible.

Correct AnswerverifiedShow Answer

Design of services and choice of location are often closely linked.

Correct AnswerverifiedShow Answer

The term that pertains to incorporating customer ideas in product design is:

Correct AnswerverifiedShow Answer

Which of the following is not an element to create new products and services and bring them to consumers?

Correct AnswerverifiedShow Answer

In the financial services sector design process,which of the following activities differentiates high and low performers?

Correct AnswerverifiedShow Answer

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Careful consideration for material selection is always important for achieving the __ and objectives of any product.

Correct Answer
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