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Groups in intractable conflict engage tend to


A) believe themselves victimized.
B) suppress criticism.
C) celebrate self-sacrifice.
D) All of these choices.

E) None of the above
F) A) and C)

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McGillicuddy and others (1987) note that when people knew they would face an arbitrated settlement if mediation failed, they


A) remained just as inflexible as before.
B) tried harder to resolve the problem, and thus were more likely to reach agreement.
C) exhibited even more hostility to each other.
D) none of these choices.

E) None of the above
F) B) and C)

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Reciprocal views of one another often held by parties in conflict; for example, each may view itself as moral and peace loving and the other as evil and aggressive defines


A) polarization.
B) the fundamental attribution error.
C) ingroup bias.
D) the mirror-image perceptions.

E) A) and B)
F) A) and C)

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Johnson and Johnson (2003) put children grades one to nine through about a dozen of conflict resolution training in six schools. They found that


A) the result was a more peaceful student community and increased academic achievement.
B) when implemented with a whole student body, there was no difference in the students' daily conflicts
C) the conflicts continued because the students did not trust the researchers.
D) None of the above.

E) None of the above
F) C) and D)

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State and explain three ways, which the text lists under controlled communication, that conflicting parties have to resolve their differences.

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The text lists three ways that conflicti...

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Which of the following is associated with lose-lose scenarios?


A) time delay
B) being tough
C) both A and B
D) none of these choices

E) B) and C)
F) None of the above

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Which of the following is not one of the steps in Charles Osgood's GRIT strategy?


A) Build up first-strike capability to negotiate from a position of strength.
B) Announce your conciliatory intent.
C) Carry out several verifiable conciliatory acts.
D) Maintain retaliatory capability.

E) B) and D)
F) B) and C)

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Equity is to _________________ as equality is to __________________.


A) equal distribution; proportionate distribution
B) proportionate distribution; equal distribution
C) unfairness; fairness
D) fairness; unfairness

E) B) and D)
F) B) and C)

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Which of the following is not a seed of misperception that can lead to conflict?


A) outgroup bias
B) self-justification
C) fundamental attribution error
D) groupthink

E) None of the above
F) A) and D)

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David and Julie fought over what to name their new puppy, until finally they went to Mom to get her to decide on a settlement. David and Julie relied on ____________ to resolve their conflict.


A) mediation
B) bargaining
C) conciliation
D) arbitration

E) A) and D)
F) None of the above

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________________ occurs when conflicted parties seek an agreement through direct negotiation.


A) Bargaining
B) Amelioration
C) Mediation
D) Arbitration

E) C) and D)
F) B) and D)

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Negotiation researchers report that most disputants experience ____________.


A) sympathy for the opposing side.
B) optimistic overconfidence.
C) pessimistic doubt.
D) empathy for the opposing side.

E) A) and B)
F) C) and D)

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Gotlib and Colby argue that destructive quarrels involve all of the following except


A) apologize prematurely.
B) feign agreement while harbouring resentment.
C) divulge your positive and negative feelings.
D) tell the other party how he or she is feeling.

E) B) and D)
F) B) and C)

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Four women share a small house. Molly and Sarah work from 8am to 5pm every day in an office. Sue and Margaret work from 5pm until 2am every night in a bar. There is a social dilemma regarding the hours during which the housemates must be quiet in order to allow the others to sleep. If all four women decide to communicate more with each other about the noise problem, which of the following is an unlikely outcome of this decision?


A) They will become more concerned about each other's welfare.
B) There will be increased conflict with the women's neighbours in the next house.
C) They will cooperate more and trust each other more.
D) They will all clarify how they want each other to behave.

E) A) and B)
F) A) and C)

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A common excuse for non-cooperation is,


A) "I couldn't have made a difference anyway."
B) "the devil made me do it."
C) "that's unfair."
D) "cooperation is for the weak and cowardly."

E) B) and C)
F) C) and D)

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Groups in intractable conflict often engage in


A) ingroup pride.
B) outgroup pride.
C) intergroup sharing.
D) intergroup conciliation.

E) C) and D)
F) B) and D)

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Which of the following is cited in the text as a method for resolving social dilemmas?


A) communication
B) punishment
C) GRIT
D) all of these choices.

E) B) and D)
F) C) and D)

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In which of the following groups are individuals LEAST likely to take more than their share of resources?


A) A class of 50 high school students.
B) A crowd of concert-goers.
C) Residents of a city block.
D) A small neighbourhood of 8 families.

E) B) and C)
F) A) and C)

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All of the following are recommendations for how to fight constructively except


A) divulge your positive and negative feelings.
B) offer positive suggestions for mutual improvement.
C) clearly define the issue and repeat the other's arguments in your own words
D) apologize prematurely.

E) A) and B)
F) A) and C)

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In research by Dawes on social dilemmas, it was found that


A) appeals to assertiveness, individualism, and personal advancement decreased the rate at which people were willing to forgo immediate personal gain for the common good.
B) appeals to assertiveness, individualism, and personal advancement increased the rate at which people were willing to forgo immediate personal gain for the common good.
C) appeals to ethics, group benefits, and information on exploitation decreased the rate at which people were willing to forgo immediate personal gain for the common good.
D) appeals to ethics, group benefits, and information on exploitation increased the rate at which people were willing to forgo immediate personal gain for the common good.

E) None of the above
F) A) and B)

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