Question 1

The appropriate way to handle patients who smoke is to ____.

Accepted Answer

A)   provide a corner of the reception area just for smokers
B)   make sure the medical office is equipped with a good ventilating system
C)   provide an adequate supply of ashtrays throughout the reception area
D)   ask patients to wait until they are in the exam room to smoke
E)   post "Thank You for Not Smoking" signs in the reception areaF) All of the above
G) C) and E)

Question 2

The ________ Act of 1965 guarantees protection against abuse, neglect, and exploitation of the elderly.

Accepted Answer

The answer of The ________ Act of 1965 guarantees protection...

Question 3

Which of the following is not a symptom of carpal tunnel syndrome?

Accepted Answer

A)   Hands that go to sleep frequently
B)   Pain from the wrist that travels up the arm
C)   Weakness or numbness in the hands or fingers
D)   Pale, cool fingertips
E)   Burning in the hands or fingersF) A) and C)
G) C) and D)

Question 4

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

Accepted Answer

The answer of Patients in a medical practice are usually...

Question 5

The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.

Accepted Answer

A)   schedule all highly contagious patients to be in the reception area at the same time
B)   have a well-ventilated reception room
C)   put the highly contagious patients in one corner of the reception area
D)   bring the highly contagious patient directly into the examination room to wait
E)   remove all other patients from the reception areaF) All of the above
G) D) and E)

Question 6

A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.

Accepted Answer

A)   6
B)   8
C)   10
D)   12
E)   14F) A) and B)
G) A) and C)

Question 7

The purpose of piping music into a reception area is to ____.

Accepted Answer

A)   keep the patients awake
B)   provide a soothing background sound
C)   create a conversation item for patients
D)   eliminate the distraction to office staff of patients talking
E)   keep patients up-to-date with the latest musicF) A) and B)
G) B) and E)

Question 8

One reason elderly patients may face discrimination is that ____.

Accepted Answer

A)   older people generally lack communication skills
B)   with retirement comes uncertainty
C)   older people always suffer from financial instability
D)   older people have memory loss that makes them easy to exploit
E)   with age come medical conditions that create physical limitationsF) B) and E)
G) C) and D)

Question 9

A teletype (TTY) device, also known as a(n) _________ device for the deaf (TDD), is a specially designed telephone that helps hearing-impaired patients communicate with a medical office through a relay service.

Accepted Answer

telecommunications

Question 10

Which of the following would you include when establishing a medical office in a culturally diverse area?

Accepted Answer

A)   Post signs in the reception area indicating that all patients must speak English
B)   Designate the office as an Americans-only clinic
C)   Provide reading material in the second most prominent language
D)   Hire only employees who can speak more than one language
E)   Avoid reflecting various cultures in the reception area décorF) B) and E)
G) A) and E)

Question 11

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Accepted Answer

A)   Ask the patient to have a seat in the reception area
B)   Offer to fill out the forms for the patient
C)   Notify a member of the clinical staff immediately
D)   Offer the patient some tissues to mop up the blood
E)   Direct the patient to the patient restroom to clean up his armF) C) and D)
G) A) and E)

Question 12

Bill is looking over the documents the patient handed him and notices that the Social Security number on the documents is not the same as the number the office has on file for this patient. When Bill asks about it, the patient states that the office has always had his Social Security number wrong, and he has given up trying to get it fixed. He claims that the Social Security number on the documents is his correct number. What should Bill do?

Accepted Answer

A)   Change the Social Security number in the patient's chart to match the documents
B)   Give the patient the necessary paperwork to change his Social Security number in his chart
C)   Try to find out if suspicious behavior by this patient has been reported before
D)   Accept the patient's explanation and ask him to have a seat in the waiting area
E)   Call 911 and report a possible red flag incidentF) B) and C)
G) C) and E) C

Question 13

Warm colors include hot pink, red, and ____.

Accepted Answer

A)   mauve
B)   blue
C)   white
D)   orange
E)   light greenF) B) and E)
G) C) and D) D

Question 14

When working at a computer, position your chair so that your lower legs are ____.

Accepted Answer

A)   crossed and straight in front of you
B)   parallel to the floor
C)   perpendicular to the floor
D)   crossed underneath your chair
E)   slightly elevated above your kneesF) A) and C)
G) A) and B)

Question 15

Coffee tables or low tables with sharp edges are ____.

Accepted Answer

A)   a necessary addition to any reception area
B)   useful for holding magazines
C)   a hazard to the elderly and small children
D)   available to patients for holding food and drinks
E)   convenient for holding table lampsF) B) and D)
G) A) and B)

Question 16

Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?

Accepted Answer

A)   Extremely bright
B)   Subdued
C)   Bright
D)   Fluorescent
E)   TrackF) A) and B)
G) A) and E)

Question 17

Items smaller than a golf ball in a medical office reception area are ____.

Accepted Answer

A)   fun for infants and young children
B)   too tempting to be stolen
C)   cheap in appearance
D)   a choking hazard for young children
E)   only appropriate in pediatric officesF) B) and C)
G) B) and D)

Question 18

A 120 square foot room (10 feet by 12 feet)  can comfortably accommodate ____ people.

Accepted Answer

A)   10
B)   15
C)   20
D)   25
E)   30F) A) and D)
G) A) and C)

Question 19

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

Accepted Answer

The answer of Some of the responsibilities of a medical...

Question 20

An example of an appropriate specialty item in a medical office is a ____.

Accepted Answer

A)   coat rack
B)   scented candle
C)   potpourri
D)   glass vase
E)   live plantF) A) and D)
G) A) and C)

Exam 7: Safety and Patient Reception

The appropriate way to handle patients who smoke is to ____.

Correct Answer
verified

The ________ Act of 1965 guarantees protection against abuse, neglect, and exploitation of the elderly.

Correct Answer
verified

Which of the following is not a symptom of carpal tunnel syndrome?

Correct Answer
verified

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

Correct Answer
verified

The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.

Correct Answer
verified

A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.

Correct Answer
verified

The purpose of piping music into a reception area is to ____.

Correct Answer
verified

One reason elderly patients may face discrimination is that ____.

Correct Answer
verified

A teletype (TTY) device, also known as a(n) _________ device for the deaf (TDD), is a specially designed telephone that helps hearing-impaired patients communicate with a medical office through a relay service.

Correct Answer
verified
telecommunications

Which of the following would you include when establishing a medical office in a culturally diverse area?

Correct Answer
verified

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Correct Answer
verified

Correct Answer
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C

Warm colors include hot pink, red, and ____.

Correct Answer
verified
D

When working at a computer, position your chair so that your lower legs are ____.

Correct Answer
verified

Coffee tables or low tables with sharp edges are ____.

Correct Answer
verified

Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?

Correct Answer
verified

Items smaller than a golf ball in a medical office reception area are ____.

Correct Answer
verified

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ____ people.

Correct Answer
verified

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

Correct Answer
verified

An example of an appropriate specialty item in a medical office is a ____.

Correct Answer
verified

Exam 7: Safety and Patient Reception

The appropriate way to handle patients who smoke is to ____.

Correct AnswerverifiedShow Answer

The ________ Act of 1965 guarantees protection against abuse, neglect, and exploitation of the elderly.

Correct AnswerverifiedShow Answer

Which of the following is not a symptom of carpal tunnel syndrome?

Correct AnswerverifiedShow Answer

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

Correct AnswerverifiedShow Answer

The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.

Correct AnswerverifiedShow Answer

A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.

Correct AnswerverifiedShow Answer

The purpose of piping music into a reception area is to ____.

Correct AnswerverifiedShow Answer

One reason elderly patients may face discrimination is that ____.

Correct AnswerverifiedShow Answer

A teletype (TTY) device, also known as a(n) _________ device for the deaf (TDD), is a specially designed telephone that helps hearing-impaired patients communicate with a medical office through a relay service.

Correct Answerverifiedtelecommunications

Which of the following would you include when establishing a medical office in a culturally diverse area?

Correct AnswerverifiedShow Answer

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedC

Warm colors include hot pink, red, and ____.

Correct AnswerverifiedD

When working at a computer, position your chair so that your lower legs are ____.

Correct AnswerverifiedShow Answer

Coffee tables or low tables with sharp edges are ____.

Correct AnswerverifiedShow Answer

Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?

Correct AnswerverifiedShow Answer

Items smaller than a golf ball in a medical office reception area are ____.

Correct AnswerverifiedShow Answer

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ____ people.

Correct AnswerverifiedShow Answer

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

Correct AnswerverifiedShow Answer

An example of an appropriate specialty item in a medical office is a ____.

Correct AnswerverifiedShow Answer

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telecommunications

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C

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D

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