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Which of the following statements about a free pricing strategy is false?


A) Free products and services can knock out potential and actual competitors.
B) The free pricing strategy was born in the early days of the Web.
C) It is difficult to convert free customers into paying customers.
D) Free products and services can help build market awareness.

E) All of the above
F) A) and B)

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If you want to determine the size of your website's audience, the metric you will use for the most accurate measurement will be:


A) page views.
B) unique visitors.
C) hits.
D) reach.

E) None of the above
F) All of the above

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Purchasing an online ad on a CPA basis means that the advertiser:


A) pays for impressions in 1,000 unit lots.
B) pays a pre-negotiated fee for each click an ad receives.
C) pays only for those users who perform a specific action, such as registering, purchasing, etc.
D) exchanges something of equal value for the ad space.

E) A) and B)
F) A) and C)

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The concept of "customer satisfaction" is broader than the concept of "customer experience."

A) True
B) False

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What are two methods being developed to track consumers across devices?

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Two methods being developed to track con...

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A web beacon is:


A) a cookie that carries a virus.
B) an executable cookie.
C) an automated applet for performing web searches.
D) a tiny graphics file embedded in an e-mail or web page.

E) All of the above
F) None of the above

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All of the following are online communications used to support the evaluation of alternatives stages of the consumer decision process except:


A) search engines.
B) online catalogs.
C) social networks.
D) targeted banner ads.

E) B) and D)
F) B) and C)

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Which of the following statements about Internet usage in the United States is not true?


A) In 2019, around 230 million people of all ages watched videos.
B) In 2019, the average daily use of digital media was six and a half hours per day.
C) Over 95% of all teenage U.S. Internet users access the Internet using a mobile device.
D) Adults in the 25-to-54-age group have the highest percentage of Internet use.

E) None of the above
F) B) and D)

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A roughly equal percentage of men and women use the Internet today.

A) True
B) False

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What kinds of ads have the lowest CTR?


A) video ads
B) e-mails to an in-house list
C) social network display ads
D) banner display ads

E) All of the above
F) A) and D)

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The marketing technique known as ________ involves merchants offering many products for which there is little demand.


A) long tail marketing
B) flash marketing
C) yield management
D) bait-and-switch

E) B) and C)
F) All of the above

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Discuss the revolution in Internet marketing technologies. What are the four main broad impacts the Internet has had on marketing?

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The Internet has had four broad impacts ...

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Which of the following measures the average length of stay at a website?


A) loyalty
B) stickiness
C) page views
D) retention rate

E) A) and B)
F) A) and C)

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Which feature of e-commerce technology decreases the cost of delivering marketing messages and receiving feedback from users?


A) personalization/customization
B) universal standards
C) ubiquity
D) interactivity

E) B) and C)
F) A) and B)

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Regular in-app cookies can be shared between apps.

A) True
B) False

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Which of the following is based on the idea of complete price transparency in a perfect information marketplace?


A) the Law of One Price
B) dynamic pricing
C) price discrimination
D) versioning

E) All of the above
F) B) and C)

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Which of the following industries accounts for the highest percentage of spending on online advertising?


A) financial services
B) retail
C) automotive
D) entertainment

E) A) and B)
F) None of the above

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How are blogs being used for marketing?

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Blogs have been around for a decade and ...

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Which of the following forms of online advertising is expected to grow the most between 2019 and 2023?


A) paid search
B) sponsorships
C) search engines
D) video

E) C) and D)
F) B) and C)

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Which of the following measures the percentage of e-mails that could not be delivered?


A) abandonment rate
B) unsubscribe rate
C) bounce-back rate
D) attrition rate

E) A) and B)
F) A) and C)

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