Question 1

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Accepted Answer

A)   when the individual has little control
B)   when large amounts of money are on the line
C)   when the elements seem like an inconsequential ambiguity
D)   when there is little emotional investment in the situation
E)   when the components of attitude have no inconsistencyF) B) and D)
G) All of the above

Question 2

________ represent(s)  all the ways people are unlike and alike.

Accepted Answer

A)   Lifestyle
B)   Dimensions
C)   Diversity
D)   Conditions
E)   BackgroundF) None of the above
G) B) and E)

Question 3

________ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

Accepted Answer

A)   Inquisitiveness
B)   Openness to experience
C)   Emotional stability
D)   Extroversion
E)   InventivenessF) All of the above
G) B) and D)

Question 4

People high in ________ are responsive to others' social and interpersonal cues.

Accepted Answer

A)   self-esteem
B)   external locus of control
C)   emotional intelligence
D)   self-efficacy
E)   agreeablenessF) None of the above
G) A) and B)

Question 5

The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Accepted Answer

A)   awareness
B)   development
C)   culture
D)   strategy
E)   behaviorF) A) and B)
G) A) and C)

Question 6

________ is the extent to which an employee identifies with an organization and is committed to its goals.

Accepted Answer

A)   Job involvement
B)   Job performance
C)   Job satisfaction
D)   Organizational commitment
E)   Job enrichmentF) B) and E)
G) None of the above

Question 7

Jamal feels flushed and his heart starts to beat faster when he hears his coworkers describe customers as ignorant. This response is his emotional regulation.

Accepted Answer

A) True 
 B)False

Question 8

Employees with a(n)  ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

Accepted Answer

A)   high
B)   low
C)   external
D)   absent
E)   internalF) D) and E)
G) B) and C)

Question 9

David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on?

Accepted Answer

A)   engaging in emotional regulation
B)   channeling his emotions
C)   identifying his emotional triggers
D)   determining his physiological responses
E)   defining his "good attitude" behaviorsF) A) and B)
G) A) and C)

Question 10

List four key workplace behaviors that managers must address, so that employees can be influenced to do their best work.

Accepted Answer

Four key types of workplace behavior tha...

Question 11

Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Accepted Answer

A)   self-monitoring
B)   conscientiousness
C)   extroversion
D)   openness to experience
E)   emotional stabilityF) C) and E)
G) A) and C)

Question 12

Which of the following is NOT a distortion in perception?

Accepted Answer

A)   causal attribution
B)   stereotyping
C)   halo effect
D)   recency effect
E)   cognitive dissonanceF) None of the above
G) B) and E)

Question 13

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

Accepted Answer

A)   an ethical dilemma.
B)   ethnocentrism.
C)   the recency effect.
D)   reverse discrimination.
E)   self-serving bias.F) A) and B)
G) C) and E)

Question 14

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

Accepted Answer

A)   group behavior.
B)   fundamental attribution.
C)   cognitive dissonance.
D)   causal attribution.
E)   a self-serving bias.F) B) and E)
G) All of the above

Question 15

This question has two parts; be sure to answer both.
First, define employee engagement and explain why it is important to managers.
Second, assume you are the manager of a local Subway restaurant. Describe what you would do to increase the level of employee engagement among your employees.

Accepted Answer

Employee engagement is defined as an ind...

Question 16

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of

Accepted Answer

A)   the halo effect.
B)   a self-fulfilling prophecy.
C)   fundamental attribution bias.
D)   selective perception error.
E)   self-serving bias.F) None of the above
G) A) and C)

Question 17

The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.

Accepted Answer

A)   behavioral
B)   decisional
C)   perceptual
D)   affective
E)   cognitiveF) C) and D)
G) A) and E)

Question 18

A waitress assumes a group of poorly dressed customers to be ungenerous tippers. She doesn't pay much attention to them during their meal, forgets to bring their drinks, and doesn't ask if they want dessert. In the end, she gets the result that she expects, a very small tip. This is an example of

Accepted Answer

A)   the halo effect.
B)   selective perception error.
C)   fundamental attribution bias.
D)   self-serving bias.
E)   a self-fulfilling prophecy.F) A) and E)
G) A) and B)

Question 19

Ashish is always coming up with new ideas and seeking funding to explore them. He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n)  ________ personality.

Accepted Answer

A)   proactive
B)   emotionally stable
C)   extroverted
D)   emotionally intelligent
E)   self-efficaciousF) C) and D)
G) All of the above

Question 20

________ is the process of interpreting and understanding one's environment.

Accepted Answer

A)   Self-awareness
B)   Self-management
C)   Perception
D)   Self-monitoring
E)   Openness to experienceF) A) and B)
G) A) and C)

Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

People high in ________ are responsive to others' social and interpersonal cues.

Correct Answer
verified

The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Correct Answer
verified

________ is the process of interpreting and understanding one's environment.

Correct Answer
verified

The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.

Correct Answer
verified

Which of the following is NOT a distortion in perception?

Correct Answer
verified

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Correct Answer
verified

Correct Answer
verified

A waitress assumes a group of poorly dressed customers to be ungenerous tippers. She doesn't pay much attention to them during their meal, forgets to bring their drinks, and doesn't ask if they want dessert. In the end, she gets the result that she expects, a very small tip. This is an example of

Correct Answer
verified

Jamal feels flushed and his heart starts to beat faster when he hears his coworkers describe customers as ignorant. This response is his emotional regulation.

Correct Answer
verified

David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on?

Correct Answer
verified

This question has two parts; be sure to answer both. First, define employee engagement and explain why it is important to managers. Second, assume you are the manager of a local Subway restaurant. Describe what you would do to increase the level of employee engagement among your employees.

Correct Answer
verified
Employee engagement is defined as an ind...
View Answer

Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Correct Answer
verified

________ represent(s) all the ways people are unlike and alike.

Correct Answer
verified

Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

Correct Answer
verified

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

Correct Answer
verified

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of

Correct Answer
verified

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

Correct Answer
verified

List four key workplace behaviors that managers must address, so that employees can be influenced to do their best work.

Correct Answer
verified
Four key types of workplace behavior tha...
View Answer

________ is the extent to which an employee identifies with an organization and is committed to its goals.

Correct Answer
verified

________ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

Correct Answer
verified

Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

People high in ________ are responsive to others' social and interpersonal cues.

Correct AnswerverifiedShow Answer

The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Correct AnswerverifiedShow Answer

________ is the process of interpreting and understanding one's environment.

Correct AnswerverifiedShow Answer

The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.

Correct AnswerverifiedShow Answer

Which of the following is NOT a distortion in perception?

Correct AnswerverifiedShow Answer

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A waitress assumes a group of poorly dressed customers to be ungenerous tippers. She doesn't pay much attention to them during their meal, forgets to bring their drinks, and doesn't ask if they want dessert. In the end, she gets the result that she expects, a very small tip. This is an example of

Correct AnswerverifiedShow Answer

Jamal feels flushed and his heart starts to beat faster when he hears his coworkers describe customers as ignorant. This response is his emotional regulation.

Correct AnswerverifiedShow Answer

David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on?

Correct AnswerverifiedShow Answer

This question has two parts; be sure to answer both. First, define employee engagement and explain why it is important to managers. Second, assume you are the manager of a local Subway restaurant. Describe what you would do to increase the level of employee engagement among your employees.

Correct AnswerverifiedEmployee engagement is defined as an ind...View AnswerShow Answer

Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Correct AnswerverifiedShow Answer

________ represent(s) all the ways people are unlike and alike.

Correct AnswerverifiedShow Answer

Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

Correct AnswerverifiedShow Answer

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

Correct AnswerverifiedShow Answer

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of

Correct AnswerverifiedShow Answer

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

Correct AnswerverifiedShow Answer

List four key workplace behaviors that managers must address, so that employees can be influenced to do their best work.

Correct AnswerverifiedFour key types of workplace behavior tha...View AnswerShow Answer

________ is the extent to which an employee identifies with an organization and is committed to its goals.

Correct AnswerverifiedShow Answer

________ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Employee engagement is defined as an ind...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Four key types of workplace behavior tha...
View Answer

Correct Answer
verified

Correct Answer
verified