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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 1

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Dimitri likes when his employees retweet his posts, when customers comment on his feeds on the business Facebook page, and when Yelp reviews state how wonderful the business is doing since he took over. How would you describe Dimitri's motivation?

A) He desires a need for achievement.
B) He thrives on intrinsic rewards.
C) He has a need for power.
D) He is self-determined.
E) He seeks a need for affiliation.

F) A) and C)
G) D) and E)

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Question 2

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When using goal-setting theory to motivate employees, managers should

A) set targets that are beyond employees' reach.
B) set goals that are easily achievable.
C) set general goals that are emotionally appealing.
D) hold employees responsible for getting feedback.
E) help workers understand and accept the goals.

F) B) and E)
G) B) and C)

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Question 3

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Ethan's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as job

Levi teaches fourth grade at a local elementary school. He significantly increased his salary by earning a master's degree in education. Levi's increased salary is an example of

Which of the following is NOT part of a simple model of motivation?

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics EXCEPT

Meili's employer distributes checks at the end of each quarter, representing an equitable portion of 5 percent of the company's pretax profits for the previous quarter. These are ________checks.

According to Herzberg, which of the following is an example of a motivating factor?

Next semester Helen is planning to take a sabbatical to go to Sweden and study how they utilize nature to teach preschoolers. It fascinates her to know that the children spend all day outside and not in classrooms. Helen has achieved what level of Maslow's hierarchy?

This question contains two parts; be sure to answer both. First, explain at least four of the six types of compensation plans, giving an example of each. Next, imagine that you manage a medium-sized office that is trying to increase its profitability by cutting its expenses, such as office supplies, electricity, rent, and telephone bill. Which type of compensation plan would be most motivating to you in this situation? Why?

This question contains multiple parts; be sure to answer each. First, explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation. Give examples of each, preferably from your own experience. Next, imagine that you manage the customer-service department of Digital Media, a company that provides TV, telephone, and Internet service to households in the eastern part of your state. How would you use Herzberg's theory to motivate your crew of installation experts, who go to people's homes and set up their TV/phone/Internet service?

________ is the weakening of behavior by ignoring it or making sure it is not reinforced.

________ is the set of psychological processes that arouse and direct goal-directed behavior.

When employees at Wells Fargo opened accounts in their members' names, not always with their consent, the employees blamed it on management, stating that the bank executives had set ________ goals, or goals that seemed unattainable.

Distributive, procedural, and interactional are components of

According to Herzberg's two-factor theory, only ________ factors can make employees satisfied with their jobs.

________ is the process of strengthening a behavior by withdrawing something negative.

Monique is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Monique is expressing what type of need for power?

Which of the following criterion is NOT a characteristic of the best incentive plans?

Della, the sales manager, just informed her sales team that all sales in March will earn an extra 5 percent commission. The team gets right to work, being motivated by a(n)