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Functional benchmarking


A) is not very useful for organizations with a divisional organizational structure.
B) is used to determine best practices regardless of industry.
C) restricts the search for best practices to competitors.
D) is useful when researching industry-specific standards.

E) B) and C)
F) A) and D)

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Which of the following statements about leadership is false?


A) Leadership is focused on the creation and implementation of a creative vision.
B) Leadership is the process of transforming organizations from what they are to what the leader would have them become.
C) Leaders work to build a status quo and seek control mechanisms to maintain it.
D) Effective implementation of strategy is essential for successful leadership.

E) A) and D)
F) B) and C)

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A strategic vision provides many benefits.Which of the following is not one of those benefits?


A) a clear future direction
B) a framework for their organization mission and goals
C) enhanced employee communication and commitment
D) the ability to influence the environment of the firm

E) A) and D)
F) All of the above

Correct Answer

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In order to create an environment where employees can achieve their potential as they move the organization towards its goals,the manager role needs to be that of


A) resource allocator.
B) resource controller.
C) a flexible resource.
D) an advocator of the status quo.

E) A) and B)
F) B) and D)

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Refusal to share information,conflicts over resources,conflicts between departments and divisions,and petty interpersonal differences are symptoms of which type of barrier to change?


A) systemic barriers
B) political barriers
C) behavioral barriers
D) entry barriers

E) A) and C)
F) A) and B)

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Compliance-based ethic programs typically are designed by


A) management.
B) employees.
C) shareholders.
D) corporate counsel.

E) A) and B)
F) C) and D)

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The central key to empowerment is effective leadership.Leading-edge organizations recognize the need for ________,________,and ________ at all levels instead of the extensive and cumbersome rules and regulations inherent in hierarchical control.


A) trust;cultural control;expertise
B) training;finances;expertise
C) respect;finances;trust
D) control,order,finances

E) A) and D)
F) B) and C)

Correct Answer

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Leaders as good role models must walk the talk.This means they must be ________ in their words and actions.


A) effective
B) reliable
C) consistent
D) trust-worthy

E) A) and B)
F) A) and D)

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Which of the following is not a characteristic of a successful learning organization?


A) It creates a proactive,creative approach to the unknown.
B) It empowers employees at all levels.
C) It regularly engages in activities to reinforce the status quo.
D) It gathers and integrates external information.

E) B) and C)
F) A) and B)

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________ are obstacles in which the design of organization structure,information processing,and reporting relationships,impede the proper flow and evaluation of information.


A) Systemic barriers
B) Behavioral barriers
C) Political barriers
D) Barriers to entry

E) All of the above
F) A) and D)

Correct Answer

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Which of the following statements would least likely be found in a corporate credo?


A) Maximize financial benefits for stakeholders as the primary goal of the organization.
B) Provide secure and stable employment for employees.
C) Establish an environment that enhances professional growth.
D) Support community organizations and projects.

E) B) and C)
F) None of the above

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What are the five key elements of a learning organization and why are they important?

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To enhance the long-term viability of or...

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Which of the following positive relationships is not supported with consistent results?


A) between ethical performance and measures of financial performance
B) between ethical performance and strong organizational culture
C) between ethical performance and increased employee efforts
D) between ethical performance and enhanced social responsibility

E) All of the above
F) B) and C)

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Setting a direction is the leadership activity that involves developing a strategic vision of what the organization could become.

A) True
B) False

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Texas Instruments teaches ethics to its employees.They include all levels of the organization in the exchange of knowledge and auditing of behaviors.This is a good example of a(n) ________ ethics program.


A) compliance-based
B) integrity-based
C) conformance-based
D) behavioral-based

E) A) and B)
F) A) and C)

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Ethical crises are bad for organization reputation,but they rarely have any financial consequences.

A) True
B) False

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Former GVO marketing director,David Lieberman,tells a story about a new product idea proposed by a creative person.The idea was loved by everyone except a high-ranking manufacturing representative who rejected the idea because the new proposal involved a color change which he implied would create a spare-parts problem.Because his experience in manufacturing involved cost cutting,lean inventories and focus,he could not conceive of how this new product proposal would be good for innovation.This is an example of what kind of organizational barrier?


A) vested interests in the status quo
B) personal time constraints
C) behavioral barrier
D) systemic barrier

E) None of the above
F) A) and C)

Correct Answer

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There can be a high-integrity organization without high-integrity individuals.

A) True
B) False

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While carefully developed policies and procedures guide behavior,they need to be reinforced with all the following except


A) effective communication.
B) enforcement.
C) monitoring.
D) threats of dismissal.

E) None of the above
F) A) and B)

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Which component of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?


A) self-awareness
B) empathy
C) social skills
D) self-regulation

E) A) and B)
F) A) and C)

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