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The ratio of good output to quantity of raw material input is called


A) non-defective productivity
B) process yield
C) worker quality measurement
D) total quality productivity
E) quantity/quality ratio

F) C) and E)
G) A) and C)

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Suppose a country's productivity last year was 84.If this country's productivity growth rate of 5% is to be maintained, this means that this year's productivity will have to be _______.


A) 88.2
B) 79.8
C) 82.8
D) 78.9
E) 4.2

F) A) and C)
G) B) and D)

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Which of the following is not typically considered a cure for poor competitiveness?


A) remove communications barriers within organizations
B) minimize attention to the operations function
C) put less emphasis on short-term financial results
D) recognize labor as a valuable asset and act to develop it
E) improve quality

F) B) and E)
G) C) and D)

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One major shortcoming of the Balanced Scorecard is that it doesn't tend to take into account sustainability issues.

A) True
B) False

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Time-based strategies focus on reducing the time required to accomplish certain activities, such as new product development or delivery to the customer.

A) True
B) False

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Productivity is directly related to the ability of an organization to compete.

A) True
B) False

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An example of a strategic operations management decision is the choice of where to locate.

A) True
B) False

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Functional strategies should be designed to directly support a firm's mission.

A) True
B) False

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___________ is generally used to facilitate an organization strategy that emphasizes low cost.


A) Speed to market
B) Flexibility
C) Customization
D) Sustainability
E) None of the above

F) A) and C)
G) B) and D)

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Increasing the service offered to the customer makes it more difficult to compete on the basis of ______.


A) order qualifiers
B) customization
C) quality
D) price
E) flexibility

F) B) and C)
G) A) and B)

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The weekly output of a production process is shown below, together with data for labor and material inputs.The standard inventory value of the output is $125 per unit.Overhead is charged weekly at the rate of $1500 plus .5 times direct labor cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per running foot.What is the average multi-factor productivity for this process?

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For an organization to grow its market share, it must:


A) advertise using multimedia
B) lower prices
C) exceed minimum standards of acceptability for its products or services
D) establish an internet website
E) broaden its mission statement

F) A) and B)
G) B) and E)

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The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:


A) Sustainability; Flexibility; Efficiency; Technology
B) Customers; Financial; Internal Business Processes; Learning and Growth
C) Customization; Standardization; Efficiency; Effectiveness
D) The Environment; The Community; Suppliers; Other Stakeholders
E) Strategy; Tactics; Productivity; Profitability

F) C) and E)
G) A) and C)

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A productivity increase in one operation that doesn't improve overall productivity of the business isn't


A) worthwhile
B) trivial
C) competence-destroying
D) an order winner
E) an order qualifier

F) A) and E)
G) A) and C)

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The weekly output of a fabrication process is shown below together with data for labor and material inputs.Standard selling price is $125 per unit.Overhead is charged weekly at the rate of $1,500 plus .5 times direct labor cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per foot.What is the average multifactor productivity? The weekly output of a fabrication process is shown below together with data for labor and material inputs.Standard selling price is $125 per unit.Overhead is charged weekly at the rate of $1,500 plus .5 times direct labor cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per foot.What is the average multifactor productivity?   A) 1.463 B) 1.457 C) 1.431


A) 1.463
B) 1.457
C) 1.431

D) None of the above
E) A) and B)

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The manager of a carpet store is trying to determine the best installation crew size.He has tried various crew sizes with the results shown below.Based on productivity, what crew size do you recommend? The manager of a carpet store is trying to determine the best installation crew size.He has tried various crew sizes with the results shown below.Based on productivity, what crew size do you recommend?   A) 2 B) 3 C) 4


A) 2
B) 3
C) 4

D) A) and C)
E) All of the above

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Productivity is defined as the ratio of input to output.

A) True
B) False

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The external elements of SWOT analysis are:


A) strengths and weaknesses
B) strengths and threats
C) opportunities and threats
D) weaknesses and opportunities
E) strengths and opportunities

F) C) and D)
G) B) and E)

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Value added can be calculated by:


A) average productivity gains over time
B) inputs divided by the outputs
C) outputs divided by the inputs
D) input plus output divided by two
E) outputs minus inputs

F) A) and B)
G) A) and C)

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Productivity tends to be only a very minor factor in an organization's ability to compete.

A) True
B) False

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