Question 1

Adaptive task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Accepted Answer

A) True 
 B)False

Question 2

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Accepted Answer

A) True 
 B)False

Question 3

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Accepted Answer

A) True 
 B)False

Question 4

Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.

Accepted Answer

A) True 
 B)False

Question 5

A company that tells managers that only 10 percent of their subordinates can receive excellent performance ratings and an additional 12 percent must receive unacceptable rankings is using a percentage ranking system.

Accepted Answer

A) True 
 B)False

Question 6

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is Falseabout counterproductive behaviors?

Accepted Answer

A)   People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior.
B)   Counterproductive behavior is relevant to any job.
C)   There is a strong positive correlation between task performance and counterproductive behavior.
D)   Counterproductive behaviors tend to represent a pattern of behavior rather than isolated incidents.
E)   Sometimes the best task performers are the ones who can best get away with counterproductive actions.F) None of the above
G) B) and D)

Question 8

Gossiping is communication that is rude, impolite, discourteous, and lacking in good manners.

Accepted Answer

A) True 
 B)False

Question 9

Mark, the Human Resources manager at People's Pulse, wants to introduce a new method of performance appraisal that clearly differentiates the good performers from the average and low performers because executives at the company are thinking about reducing the workforce because of financial difficulties. The appraisal method he chooses should help management link each employee's performance to his or her compensation and decisions about whether to retain them. Which of the following approaches should he adopt?

Accepted Answer

A)   Linear graph
B)   Behaviorally anchored rating scales
C)   Forced ranking
D)   Social networking systems
E)   Up-down approachF) A) and D)
G) A) and E)

Question 10

People who engage in one form of counterproductive behavior do not usually engage in other forms.

Accepted Answer

A) True 
 B)False  False

Question 11

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Accepted Answer

A)   political deviance
B)   property deviance
C)   personal aggression
D)   political aggression
E)   production devianceF) None of the above
G) D) and E)

Question 12

Interpersonal citizenship behaviors consist of all the following except:

Accepted Answer

A)   helping.
B)   courtesy.
C)   sportsmanship.
D)   boosterism.
E)   respect for others.F) None of the above
G) C) and D)

Question 13

Substance abuse is a form of political deviance.

Accepted Answer

A) True 
 B)False

Question 14

Service work involves direct verbal or physical interaction with customers.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is Falseabout interpersonal citizenship behavior?

Accepted Answer

A)   A team whose members have good interpersonal citizenship behavior is likely to have a positive team atmosphere.
B)   Interpersonal citizenship behavior is most important when employees work in small groups.
C)   Interpersonal citizenship behavior is most important when employees work in large groups.
D)   Behaviors that commonly fall under the "teamwork" heading are examples of interpersonal citizenship behavior.
E)   Team members with good interpersonal citizenship behavior tend to work toward achieving common goals.F) C) and D)
G) B) and E)

Question 16

Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Accepted Answer

A) True 
 B)False

Question 17

Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to:

Accepted Answer

A)   helping.
B)   sportsmanship.
C)   voice.
D)   civic virtue.
E)   boosterism.F) B) and E)
G) A) and D)

Question 18

Define job analysis, explain its importance in determining job performance, and list the basic steps involved in job analysis.

Accepted Answer

Job analysis is a process used to identify task behaviors. It helps in deciding the most important parameters for measuring employee performance. Although there are many different ways to conduct a job analysis, most boil down to three steps. First, a list of the activities involved in a job is generated. This list generally results from data from several sources, including observations, surveys, and interviews of employees. Second, each activity on this list is rated by "subject matter experts," according to things like the importance and frequency of the activity. Subject matter experts generally have experience performing the job or managing the job and therefore are in a position to judge the importance of specific activities to the organization. Third, the activities that are rated highly in terms of their importance and frequency are retained and used to define task performance. Those retained behaviors then find their way into training programs as learning objectives and into performance evaluation systems as measures to evaluate task performance.

Question 19

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Natalie's acts of attending events on behalf of Healthy White and keeping abreast of dental regulations and business related news during her personal time refer to:

Accepted Answer

A)   counterproductive behavior.
B)   boosterism.
C)   civic virtue.
D)   sportsmanship.
E)   voice.F) A) and B)
G) A) and C)

Question 20

Terry works doing oil changes and is sick and tired of rude customers. Terry decides to purposely use the wrong type of oil for the next rude customer knowing that it will harm the customer's engine in the long run but won't be traceable or noticed immediately. If Terry does this, his behavior would be a form of ______.

Accepted Answer

A)   counterproductive behavior
B)   citizenship behavior
C)   creative property deviance
D)   collateral theft
E)   production devianceF) B) and D)
G) B) and C) A

Exam 2: Job Performance

Adaptive task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Correct Answer
verified

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Correct Answer
verified

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Correct Answer
verified

Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.

Correct Answer
verified

A company that tells managers that only 10 percent of their subordinates can receive excellent performance ratings and an additional 12 percent must receive unacceptable rankings is using a percentage ranking system.

Correct Answer
verified

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Correct Answer
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Which of the following is Falseabout counterproductive behaviors?

Correct Answer
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Gossiping is communication that is rude, impolite, discourteous, and lacking in good manners.

Correct Answer
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Correct Answer
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People who engage in one form of counterproductive behavior do not usually engage in other forms.

Correct Answer
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False

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Correct Answer
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Interpersonal citizenship behaviors consist of all the following except:

Correct Answer
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Substance abuse is a form of political deviance.

Correct Answer
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Service work involves direct verbal or physical interaction with customers.

Correct Answer
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Which of the following is Falseabout interpersonal citizenship behavior?

Correct Answer
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Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Correct Answer
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Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to:

Correct Answer
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Define job analysis, explain its importance in determining job performance, and list the basic steps involved in job analysis.

Correct Answer
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Correct Answer
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A

Exam 2: Job Performance

Adaptive task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Correct AnswerverifiedShow Answer

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Correct AnswerverifiedShow Answer

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Correct AnswerverifiedShow Answer

Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.

Correct AnswerverifiedShow Answer

A company that tells managers that only 10 percent of their subordinates can receive excellent performance ratings and an additional 12 percent must receive unacceptable rankings is using a percentage ranking system.

Correct AnswerverifiedShow Answer

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Correct AnswerverifiedShow Answer

Which of the following is Falseabout counterproductive behaviors?

Correct AnswerverifiedShow Answer

Gossiping is communication that is rude, impolite, discourteous, and lacking in good manners.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

People who engage in one form of counterproductive behavior do not usually engage in other forms.

Correct AnswerverifiedFalse

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Correct AnswerverifiedShow Answer

Interpersonal citizenship behaviors consist of all the following except:

Correct AnswerverifiedShow Answer

Substance abuse is a form of political deviance.

Correct AnswerverifiedShow Answer

Service work involves direct verbal or physical interaction with customers.

Correct AnswerverifiedShow Answer

Which of the following is Falseabout interpersonal citizenship behavior?

Correct AnswerverifiedShow Answer

Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Correct AnswerverifiedShow Answer

Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to:

Correct AnswerverifiedShow Answer

Define job analysis, explain its importance in determining job performance, and list the basic steps involved in job analysis.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedA

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False

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A