Question 1

Despite its popularity, 360-degree feedback is not well suited for developing employee talent.

Accepted Answer

A) True 
 B)False

Question 2

Behaviors that intentionally harm the organization's assets and possessions are referred to as:

Accepted Answer

A)   production deviance.
B)   political deviance.
C)   property deviance.
D)   personal aggression.
E)   organizational aggression.F) A) and E)
G) A) and B)

Question 3

Which of the following behaviors is a type of production deviance?

Accepted Answer

A)   Wasting resources and substance abuse
B)   Sabotage and theft
C)   Gossiping and incivility
D)   Harassment and abuse
E)   Interpersonal and organizational behaviorsF) B) and E)
G) A) and C)

Question 4

All of the following are forms of counterproductive behaviors except:

Accepted Answer

A)   political deviance.
B)   personal aggression.
C)   property deviance.
D)   production deviance.
E)   conflict management.F) A) and B)
G) A) and C)

Question 5

The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____.

Accepted Answer

A)   360-degree feedback
B)   management by objectives
C)   critical incidents
D)   descriptive events
E)   favorable incidentsF) A) and B)
G) A) and C)

Question 6

Which of the following behaviors is a type of minor interpersonal counterproductive behavior?

Accepted Answer

A)   Sabotage
B)   Harassment
C)   Incivility
D)   Substance abuse
E)   TheftF) None of the above
G) C) and E)

Question 7

Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as _____.

Accepted Answer

A)   property deviance
B)   organizational aggression
C)   wasting resources
D)   personal aggression
E)   political devianceF) A) and E)
G) None of the above

Question 8

Riya has become famous creating new styles in women's formal wear. Her assistants copy the patterns she creates, cut pieces of cloth, and sew them into garments. The work done by Riya is a type of _____ whereas the work done by her assistants is a type of _____.

Accepted Answer

A)   routine task performance; creative task performance
B)   creative task performance; counterproductive behavior
C)   citizenship behavior; counterproductive behavior
D)   counterproductive behavior; creative task performance
E)   creative task performance; routine task performanceF) A) and D)
G) A) and B)

Question 9

Job performance is formally defined as the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.

Accepted Answer

A) True 
 B)False

Question 10

_____ involves well-known responses to normal job demands that occur in a predictable way.

Accepted Answer

A)   Job enhancement
B)   Adaptive task performance
C)   Counterproductive behavior
D)   Routine task performance
E)   Citizenship behaviorF) B) and C)
G) A) and E)

Question 11

Sometimes the best task performers also engage in counterproductive behavior.

Accepted Answer

A) True 
 B)False

Question 12

Property deviance refers to behaviors that harm the organization's assets and possessions.

Accepted Answer

A) True 
 B)False

Question 13

Behavior that involves hostile verbal and physical actions directed toward other employees is referred to as _____.

Accepted Answer

A)   boosterism
B)   incivility
C)   personal aggression
D)   sabotage
E)   political devianceF) D) and E)
G) A) and D)

Question 14

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Accepted Answer

A) True 
 B)False

Question 15

Sandy works in a factory where employees are expected to complete 14 widgets each hour. The managers are very strict and frequently check to make sure employees are actually completing at least this base number of widgets each hour. The employees are being assessed on their ______.

Accepted Answer

A)   routine task performance
B)   pacing
C)   interpretive task performance
D)   work ability
E)   creative task performanceF) A) and D)
G) A) and C)

Question 16

Which of the following is a minor organizational counterproductive behavior?

Accepted Answer

A)   Sabotage
B)   Harassment
C)   Incivility
D)   Gossiping
E)   Wasting resourcesF) All of the above
G) A) and B)

Question 17

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

Accepted Answer

A)   Handling work stress
B)   Solving problems creatively
C)   Dealing with uncertain and unpredictable work situations
D)   Learning work tasks, technologies, and work situations
E)   Demonstrating interpersonal adaptabilityF) A) and E)
G) A) and D)

Question 18

Feedback from BARS can help an employee develop and improve over time.

Accepted Answer

A) True 
 B)False

Question 19

Interpersonal citizenship behavior includes:

Accepted Answer

A)   voice.
B)   civic virtue.
C)   sportsmanship.
D)   boosterism.
E)   secrecy.F) B) and C)
G) A) and E)

Question 20

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____.

Accepted Answer

A)   citizenship behavior
B)   routine task performance
C)   job dissonance
D)   counterproductive behavior
E)   adaptive task performanceF) D) and E)
G) B) and D)

Exam 2: Job Performance

Which of the following behaviors is a type of production deviance?

Correct AnswerverifiedShow Answer

Feedback from BARS can help an employee develop and improve over time.

Correct AnswerverifiedShow Answer

Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as _____.

Correct AnswerverifiedShow Answer

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Correct AnswerverifiedShow Answer

Despite its popularity, 360-degree feedback is not well suited for developing employee talent.

Correct AnswerverifiedShow Answer

Sandy works in a factory where employees are expected to complete 14 widgets each hour. The managers are very strict and frequently check to make sure employees are actually completing at least this base number of widgets each hour. The employees are being assessed on their ______.

Correct AnswerverifiedShow Answer

Property deviance refers to behaviors that harm the organization's assets and possessions.

Correct AnswerverifiedShow Answer

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____.

Correct AnswerverifiedShow Answer

All of the following are forms of counterproductive behaviors except:

Correct AnswerverifiedShow Answer

Behavior that involves hostile verbal and physical actions directed toward other employees is referred to as _____.

Correct AnswerverifiedShow Answer

Which of the following behaviors is a type of minor interpersonal counterproductive behavior?

Correct AnswerverifiedShow Answer

The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____.

Correct AnswerverifiedShow Answer

Sometimes the best task performers also engage in counterproductive behavior.

Correct AnswerverifiedShow Answer

Behaviors that intentionally harm the organization's assets and possessions are referred to as:

Correct AnswerverifiedShow Answer

Job performance is formally defined as the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.

Correct AnswerverifiedShow Answer

_____ involves well-known responses to normal job demands that occur in a predictable way.

Correct AnswerverifiedShow Answer

Riya has become famous creating new styles in women's formal wear. Her assistants copy the patterns she creates, cut pieces of cloth, and sew them into garments. The work done by Riya is a type of _____ whereas the work done by her assistants is a type of _____.

Correct AnswerverifiedShow Answer

Interpersonal citizenship behavior includes:

Correct AnswerverifiedShow Answer

Which of the following is a minor organizational counterproductive behavior?

Correct AnswerverifiedShow Answer

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

Correct AnswerverifiedShow Answer

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Riya has become famous creating new styles in women's formal wear. Her assistants copy the patterns she creates, cut pieces of cloth, and sew them into garments. The work done by Riya is a type of _ whereas the work done by her assistants is a type of _.

Correct Answer
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