Question 1

Before the fall term began,professors at Hillview College were required to fill out numerous forms,ranging from performance objectives,surveys,reports to lists of summer contacts with prospective students.Many professors complained that their time would be better spent preparing for their courses.This is an example of which barrier to successful control?

Accepted Answer

A)  overemphasis on one instead of multiple approaches
B)  too much control
C)  overemphasis on means instead of ends
D)  overemphasis on paperwork
E)  too much flexibilityF) C) and D)
G) B) and D)

Question 2

Involving employees in both the planning and execution of control systems can bring legitimacy to the process and heighten employee morale.

Accepted Answer

A) True 
 B)False

Question 3

What is productivity? Why is increasing productivity important? In the context of a specific job,preferably from your own experience,discuss at least three ways that managers can improve productivity.

Accepted Answer

Productivity is the ratio of outputs to ...

Question 4

Michele manages employees at Maui Tours and Lodging.She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times,knowing that performance is evaluated on the number of suggestions only.This problem is typical of ______ control.

Accepted Answer

A)  bureaucratic
B)  market
C)  decentralized
D)  autocratic
E)  functionalF) B) and C)
G) C) and D)

Question 5

Which of the following is not a perspective of the balanced scorecard?

Accepted Answer

A)  internal business
B)  external processes
C)  financial
D)  innovation and learning
E)  customerF) D) and E)
G) A) and B)

Question 6

Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?

Accepted Answer

A)  external perspective
B)  customer perspective
C)  internal business perspective
D)  financial perspective
E)  innovation and learning perspectiveF) All of the above
G) A) and E)

Question 7

TQM's two core principles are _____.

Accepted Answer

A)  employee commitment and customer satisfaction
B)  financial health and financial stability
C)  management and leadership
D)  people orientation and improvement orientation
E)  radical innovation and continuous improvementF) A) and C)
G) All of the above

Question 8

The RATER scale enables customers to rate the quality of service along five dimensions.

Accepted Answer

A) True 
 B)False

Question 9

Describe four techniques that are available for improving quality.

Accepted Answer

Several tools and techniques are availab...

Question 10

Which of the following best describes ERP systems?

Accepted Answer

A)  popular recruiting systems that help maximize diversity in the workplace
B)  comprehensive systems for identifying and measuring changes in productivity
C)  software information systems that integrate all aspects of business,helping managers stay on top of the latest developments
D)  training systems for employees that allow self-discovery and correction of weaknesses
E)  control systems in which managers are made aware of all deviations from standardsF) B) and E)
G) A) and E)

Question 11

Lean Six Sigma focuses on problem solving and performance improvement,or speed with excellence of a well-defined project.

Accepted Answer

A) True 
 B)False

Question 12

Planning is seeing that the right things happen at the right time in the right way.

Accepted Answer

A) True 
 B)False

Question 13

______ is defined as monitoring performance,comparing it with goals,and taking corrective action as needed.

Accepted Answer

A)  Measuring
B)  Leading
C)  Organizing
D)  Controlling
E)  PlanningF) B) and E)
G) C) and D)

Question 14

Which of the following is the best example of bureaucratic control?

Accepted Answer

A)  Southwest Airlines
B)  Ritz Carlton
C)  Monica's Diner
D)  Levi Strauss
E)  U.S.ArmyF) C) and D)
G) A) and B)

Question 15

Which of the following may be done as corrective action in the control process?

Accepted Answer

A)  Establish standards.
B)  Renew standards.
C)  Compare performance to standards.
D)  Align processes with goals.
E)  Evaluate performance and take action.F) C) and E)
G) B) and E)

Question 16

Tactical control is performed mainly by _____.

Accepted Answer

A)  the CEO
B)  top managers
C)  middle managers
D)  first-level managers
E)  team leadersF) A) and C)
G) A) and D)

Question 17

Which of the following areas of control for organizations exerts informal control?

Accepted Answer

A)  structural
B)  human resources
C)  informational
D)  competitive
E)  culturalF) A) and B)
G) A) and E)

Question 18

The point of an audit is to provide a yardstick against which managers can measure performance and make comparisons as with other departments or previous years.

Accepted Answer

A) True 
 B)False

Question 19

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n) _____.

Accepted Answer

A)  standardized budget
B)  fixed budget
C)  zero-based budget
D)  incremental budget
E)  tactical budgetF) B) and C)
G) B) and E)

Question 20

Which of the following is an example of an informational resource control?

Accepted Answer

A)  a competition analysis
B)  a delivery-tracking system
C)  a debt-repayment schedule
D)  a leadership survey
E)  a personality testF) A) and C)
G) A) and D)

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Tactical control is performed mainly by _____.

Correct Answer
verified

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n) _____.

Correct Answer
verified

TQM's two core principles are _____.

Correct Answer
verified

The RATER scale enables customers to rate the quality of service along five dimensions.

Correct Answer
verified

Which of the following areas of control for organizations exerts informal control?

Correct Answer
verified

Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?

Correct Answer
verified

What is productivity? Why is increasing productivity important? In the context of a specific job,preferably from your own experience,discuss at least three ways that managers can improve productivity.

Correct Answer
verified
Productivity is the ratio of outputs to ...
View Answer

Correct Answer
verified

Which of the following is an example of an informational resource control?

Correct Answer
verified

Which of the following is not a perspective of the balanced scorecard?

Correct Answer
verified

The point of an audit is to provide a yardstick against which managers can measure performance and make comparisons as with other departments or previous years.

Correct Answer
verified

Planning is seeing that the right things happen at the right time in the right way.

Correct Answer
verified

Which of the following may be done as corrective action in the control process?

Correct Answer
verified

______ is defined as monitoring performance,comparing it with goals,and taking corrective action as needed.

Correct Answer
verified

Which of the following is the best example of bureaucratic control?

Correct Answer
verified

Describe four techniques that are available for improving quality.

Correct Answer
verified
Several tools and techniques are availab...
View Answer

Involving employees in both the planning and execution of control systems can bring legitimacy to the process and heighten employee morale.

Correct Answer
verified

Which of the following best describes ERP systems?

Correct Answer
verified

Lean Six Sigma focuses on problem solving and performance improvement,or speed with excellence of a well-defined project.

Correct Answer
verified

Correct Answer
verified

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Tactical control is performed mainly by _____.

Correct AnswerverifiedShow Answer

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n) _____.

Correct AnswerverifiedShow Answer

TQM's two core principles are _____.

Correct AnswerverifiedShow Answer

The RATER scale enables customers to rate the quality of service along five dimensions.

Correct AnswerverifiedShow Answer

Which of the following areas of control for organizations exerts informal control?

Correct AnswerverifiedShow Answer

Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?

Correct AnswerverifiedShow Answer

What is productivity? Why is increasing productivity important? In the context of a specific job,preferably from your own experience,discuss at least three ways that managers can improve productivity.

Correct AnswerverifiedProductivity is the ratio of outputs to ...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Which of the following is an example of an informational resource control?

Correct AnswerverifiedShow Answer

Which of the following is not a perspective of the balanced scorecard?

Correct AnswerverifiedShow Answer

The point of an audit is to provide a yardstick against which managers can measure performance and make comparisons as with other departments or previous years.

Correct AnswerverifiedShow Answer

Planning is seeing that the right things happen at the right time in the right way.

Correct AnswerverifiedShow Answer

Which of the following may be done as corrective action in the control process?

Correct AnswerverifiedShow Answer

______ is defined as monitoring performance,comparing it with goals,and taking corrective action as needed.

Correct AnswerverifiedShow Answer

Which of the following is the best example of bureaucratic control?

Correct AnswerverifiedShow Answer

Describe four techniques that are available for improving quality.

Correct AnswerverifiedSeveral tools and techniques are availab...View AnswerShow Answer

Involving employees in both the planning and execution of control systems can bring legitimacy to the process and heighten employee morale.

Correct AnswerverifiedShow Answer

Which of the following best describes ERP systems?

Correct AnswerverifiedShow Answer

Lean Six Sigma focuses on problem solving and performance improvement,or speed with excellence of a well-defined project.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Productivity is the ratio of outputs to ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Several tools and techniques are availab...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified