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Exam 13: Groups and Teams: Increasing Cooperation,reducing Conflict

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Question 31

Multiple Choice

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Which of the following is an advantage of smaller groups?

A) better interaction,morale,and coordination
B) more formalized team leadership
C) more creativity and innovation
D) more division of labor
E) fewer distractions

F) C) and D)
G) A) and D)

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Question 32

True/False

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Norms are a cohesive group's blind unwillingness to consider alternatives.

A) True
B) False

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Question 33

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During the performing stage of team development,the group answers the question _____

Twenty-six new employees from Global Technologies Inc.are attending orientation,receiving information about company policies,and filling out various forms.These employees comprise a group.

Dysfunctional conflict is sometimes called ______ conflict.

List and describe five basic behaviors that enable you to work on disagreements and keep them from flaring into out-of-control personality conflicts.

The stages in which groups may evolve into teams often aren't of the same duration or intensity,or even necessarily always in this sequence.

A moderate level of conflict can induce creativity and initiative,thereby raising performance.

An informal group typically does not have an officially appointed leader,although a leader may emerge from members of the group.

The question individuals ask during the norming stage of group development is _____

Continuous improvement teams consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems.

Longer-lasting impact is the primary benefit of using the collaborating conflict-handling style.

The dialectic method is used to elicit different opinions without inciting people's personal feelings.

Common commitment is the essence of a team,and what differentiates it from a group.

Name at least four of the major considerations when building a group into an effective team.Briefly,describe what a manager should do in each area.

Paige missed another deadline and her boss Linda is very upset.She will have to explain to the client again why the project is behind.Linda thinks she may say something she'll regret if she talks to Paige about this now,so she decides to wait awhile.Linda is using the ______ conflict-handling style.

Maintenance roles point up the boundaries between acceptable and unacceptable behavior among group or team members.

Two types of team roles are task and maintenance.

Rebecca asked Gavin,one of her team members,to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of _____.

Ken,whose primary job is supervising a small production group,is not getting cooperation from all members on the cross-functional team he leads.In particular,Bethany,a senior marketing manager,seems to resist his direction and tries to influence team members to go in another direction.The source of conflict in this cause may be _____.