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Exam 18: Creating and Leading Change

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Question 21

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Becoming world class is a goal that is applicable only to the private sector.

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B) False

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Question 22

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Briefly explain the eight steps to leading change.

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The eight steps to leading change are as...

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Question 23

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Which of the following types of resistance to change is likely to result when employees do not see how the change fits with the firm's strategy or its advantage over current practices?

_____ interventions of organization development include conflict resolution,team building,communication,and leadership.

In Scenario D,Tim's sales executives have consistently failed to achieve the monthly sales target.This is an example of ____.

Striving for world-class excellence,though a lofty goal,helps companies survive and succeed in today's intensely competitive business world.

Organization development refers to the training that is available to improve employee acceptance of organizational change.

In managing resistance to organizational changes,facilitation and support refers to:

The managers at Blue Creative are proposing a change in the way performance evaluations are done.Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy.Which of the following methods for managing resistance to change is most likely to be effective in this scenario?

Which of the following refers to companies that try to change the structure of their industries,creating a future competitive landscape of their own design?

Coercion can be a risky method of dealing with resistance to change if it leaves people angry at the change initiators.

Elaborate on any three types of organization development techniques.

Total organization change involves introducing and sustaining multiple policies,practices,and procedures across multiple units and levels.

When managers apply punishment or the threat of punishment to those who resist change,it is called ____.

According to Collins and Porras,an essential characteristic of a built-to-last company is:

Which of the following methods of managing resistance to change is used in the first approach?

Explain the concept of "tyranny of the or."

Strategic,technostructural,human resources management,and human process are types of:

Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.

A performance gap can occur when performance is good but someone realizes that it could be better.