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is an organization's mission? What are some elements of a well-written mission statement?

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By understanding its core values,an orga...

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of the most recognized approaches to business portfolio analysis is the Boston Consulting Group's growth-share matrix.Describe this tool and the four quadrants of the matrix.

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The BCG business portfolio analysis requ...

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BCG has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization."Cash cows" are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

F) C) and D)
G) B) and C)

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is the marketing term for aggregating prospective buyers into groups that have common needs and will respond similarly to a marketing action?


A) market aggregation
B) product segmentation
C) customer grouping
D) market segmentation
E) mass marketing

F) A) and E)
G) A) and C)

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difference between the projection of the path to reach a new goal and the projection of the path of the results of a plan already in place is referred to as the __________.


A) planning gap
B) contribution margin
C) points of difference
D) breakeven point
E) sales response function

F) All of the above
G) A) and B)

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marketing strategy to increase sales of current products in current markets is referred to as


A) market penetration.
B) market development.
C) product development.
D) diversification.
E) marketing synergy.

F) A) and C)
G) B) and C)

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potential stakeholders for the college or university that you attend.

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Students' answers will vary,but each ans...

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Competencies include all of the following EXCEPT:


A) profit.
B) customer service.
C) technologies.
D) resources.
E) employee skills.

F) D) and E)
G) B) and C)

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Market share refers to


A) the ratio of the profit of the firm to the total profits of all firms in the industry, excluding the firm itself.
B) the ratio of the profit of the firm to the total profits of all firms in the industry, including the firm itself.
C) the ratio of sales revenue of the firm to the total sales revenue of all firms in the industry, excluding the firm itself.
D) the ratio of sales revenue of the firm to the total sales revenue of all firms in the industry, including the firm itself.
E) the ratio of the profits of all firms in an industry to the profits of the firm.

F) C) and D)
G) D) and E)

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universities and other educational institutions provide retirement benefits by doubling the percentage an employee pays into the account up to a certain percentage of his or her pay.This provides a wonderful benefit to those who are full-time employees.This is an example of a(n) __________ goal.


A) satisfaction
B) sales revenue
C) market share
D) quality
E) employee welfare

F) A) and C)
G) B) and E)

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Market penetration refers to the marketing strategy of


A) selling current products to new markets.
B) selling new products to new markets.
C) selling new products to current markets.
D) selling the same brands in both current and new markets.
E) increasing sales of current products in current markets.

F) A) and C)
G) C) and D)

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nongovernmental organization that serves its customers but does not have profit as an organizational goal is referred to as a


A) business firm.
B) nonprofit organization.
C) subchapter S corporation.
D) cooperative.
E) social service agency.

F) B) and E)
G) A) and E)

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reward to a business firm for the risk it undertakes in marketing its offerings is referred to as


A) shareholders' equity.
B) profit.
C) assets.
D) contribution margin.
E) goodwill.

F) A) and D)
G) B) and C)

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Explain what a planning gap is and what is used to close it.

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A planning gap is the difference between...

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Profit refers to


A) the point at which a company's assets equal its liabilities plus shareholder equity.
B) the difference between the list and final price of a product or service.
C) the money earned when the economic order quantity is minimized.
D) the money left over after a business firm's total expenses are subtracted from its total revenues.
E) the total amount of revenue accrued through product sales or service distribution.

F) A) and B)
G) A) and E)

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strategic business unit (SBU) refers to


A) a single product or service identification code used to identify items for strategic marketing planning purposes.
B) a small number of people from different departments in an organization who are mutually accountable to accomplish a task or common set of performance goals.
C) a strategic product that has a unique brand, size, or price.
D) a privately owned franchise under the auspices of a larger group or organization bearing the same name.
E) a subsidiary, division, or unit of an organization that markets a set of related offerings to a clearly defined group of customers.

F) B) and C)
G) B) and E)

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__________ is the visual computer display of the essential information related to achieving a marketing objective.


A) marketing metric
B) output report
C) marketing dashboard
D) information screen
E) corporate dashboard

F) B) and C)
G) A) and D)

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corporate level refers to the level in an organization where top management


A) develops marketing strategies and tactics for the marketing department to implement.
B) directs overall strategy for the entire organization.
C) executes all marketing program actions to ensure consistency of performance.
D) develops overall sales projections not only for the short term but also for a period of at least two to five years.
E) supervises the hiring, firing, and training of all marketing department personnel.

F) C) and D)
G) D) and E)

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George Zimmer,the CEO of Men's Wearhouse,is known to the public as the bearded company pitchman who sells suits and sport coats on TV declaring,"You'll like the way you look,I guarantee it!" He also says that to be successful,"You've got to have a company that starts with trust and fairness." He aims to keep his employees happy and loyal.Zimmer is attempting to establish a(n) ___________ for Men's Wearhouse.


A) ethos
B) mission statement
C) organizational culture
D) pathos
E) behavioral protocol

F) B) and C)
G) A) and B)

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understanding its business,an organization can take steps to define its __________,a statement of the organization's functions in society that identifies its customers,markets,products,and technologies.


A) core benefit proposition
B) doctrine
C) philosophy
D) mission
E) code of ethics

F) A) and C)
G) B) and D)

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