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Formal ________ communication occurs among individuals or departments at the same or close organizational levels.


A) Vertical
B) Horizontal
C) Organizational
D) Reverse

E) B) and C)
F) A) and B)

Correct Answer

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Nonverbal communication includes:


A) Tone of voice
B) Eye contact
C) Facial expressions
D) All of the above

E) A) and B)
F) C) and D)

Correct Answer

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The only appropriate time to use profane and offensive language is when you:


A) Are making a point
B) Quit your job
C) Are in conflict with your boss
D) It is not appropriate to use profane and offensive language

E) A) and B)
F) B) and D)

Correct Answer

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Effective documentation includes the following EXCEPT:


A) Who
B) When
C) Why
D) All of the above

E) A) and D)
F) A) and B)

Correct Answer

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Explain the key differences between verbal and nonverbal communication.

Correct Answer

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Answer: The communication process starts...

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Formal communication may occur when talking with coworkers in the breakroom.

A) True
B) False

Correct Answer

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