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Exam 3: Managerial Decision Making

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Question 21

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Dario and Jordan,assistant managers at Lakeside Steakhouse,constantly disagree with each other.Lately,the arguments have become personal,leading to anger and bitterness,and this has begun to impact everyone at the restaurant.Which of the following best describes the given scenario?

A) bounded rationality
B) affective conflict
C) garbage can model
D) individual dominance
E) groupthink

F) C) and E)
G) B) and C)

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Question 22

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Briefly identify and describe the constraints that you might face if you act as an organizational decision maker.

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Question 23

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The ________ model of decision making occurs when decision makers make small decisions and move in piecemeal fashion toward a bigger solution.

Which of the following decisions is likely to be a programmed decision?

In an ideal decision-making process,the initial step is to

What is the usual state of affairs in managerial decision making?

Groups that are excessively concerned with maintaining a positive team spirit are likely to experience

All companies should have a crisis management plan.

Scenario B: Meyer works for a new start-up technology firm,which has six highly opinionated but very committed employees.The owner of the firm,Zalman,strongly believes that he should make every decision since he is the boss.But Zalman often jumps to conclusions and does not even take time to diagnose the problem at hand because he does not like to ask any of the employees for suggestions.Moreover,Zalman's decisions are usually focused on short-term rather than long-term benefits and costs.At this point,most people in the firm agree that the decision making of the owner is going to destroy the young firm before it really gets started. -Zalman's belief that he should make every decision himself by diagnosing the problem as he sees it and then immediately implementing a solution is a(n)

Discuss the phase of evaluating alternatives in a decision-making process.

Scenario D: Sunrise Health Systems has hired a consultant to help with organizational decision making.The consultant's first meeting is set up to explain to the managers of Sunrise Health Systems various models of organizational decision processes.Each of the managers seems to prefer one of the models over the others. -Sonoko takes a job as the human resources manager at E-volve,a consultancy focused on helping businesses implement green,sustainable policies and reduce their carbon footprints.The company offers many benefits and has an innovative company culture.However,Sonoko soon discovers that E-volve is rife with office politics,with employees trying to undermine each other and curry favor with the senior management team.What is Sonoko's best solution for addressing this problem?

Which of the following decisions is likely to be a nonprogrammed decision?

Rakesh,a manager at Fieldston Brothers Department Store,needs to purchase a new secure display case for the jewelry department.He wants one that is high in quality and security,yet low in price.After evaluating the options,he chooses a case that is neither the highest quality available nor the lowest in price available,but has a good combination of attributes.In this case,Rakesh's choice best illustrates

Define psychological biases and explain how they relate to managerial decision making.

Scenario D: Sunrise Health Systems has hired a consultant to help with organizational decision making.The consultant's first meeting is set up to explain to the managers of Sunrise Health Systems various models of organizational decision processes.Each of the managers seems to prefer one of the models over the others. -When the management discussed making decisions in a crisis,the consultant suggested an effective plan for crisis management.Which of the following elements would have been included in the plan for crisis management given by the consultant?

Eva and Brendan disagree sharply about a proposed solution because their backgrounds have given them radically different perspectives.This is an example of

Discounting the future refers to

Scenario B: Meyer works for a new start-up technology firm,which has six highly opinionated but very committed employees.The owner of the firm,Zalman,strongly believes that he should make every decision since he is the boss.But Zalman often jumps to conclusions and does not even take time to diagnose the problem at hand because he does not like to ask any of the employees for suggestions.Moreover,Zalman's decisions are usually focused on short-term rather than long-term benefits and costs.At this point,most people in the firm agree that the decision making of the owner is going to destroy the young firm before it really gets started. -Suppose Zalman tells Meyer that the reason he makes every decision himself is because he believes that he will be able to influence everything that happens in the business.This unrealistic view is called

Leaders of decision-making groups should

Scenario A: Alexis,the manager of Full Circle Fitness,has several decisions to make as the week begins.She always comes in early on Mondays to sift through the paperwork on her desk and decide what needs to be done for the week and in which order.The following are decisions facing Alexis this week: Giving two personal trainers raises based on the company's policy for wage increases Determining whether or not to open a facility in a new market to target more customers Interviewing applicants for two open part-time fitness instructor positions and hiring them Providing input to the owner on a possible upgrade to the elliptical machines currently in use -In Scenario A,Alexis's decision regarding the raises for two personal trainers can best be classified as a ________ decision.